Insurance Claims

For treatments and procedures under £500 we kindly ask for payment at the time. For larger invoices we can request a ‘Pay Vet’ direct claim to your insurance company. For this we require the payment of £125 at the time of treatment. This covers £100 insurance excess and £25 administration costs. Once the claim has been settled any outstanding or over payments can be settled.

It is always advisable to get a ‘pre – authorisation’ from your insurer for expensive or complex procedures.

For direct continuation claims we charge an annual administration fee of £25 per condition.

Please note we reserve the right to request payment in full if your insurance company declines the claim or has failed to settle after 6 weeks.